The report describes how Shell is:

investing in the technologies needed, like second-generation biofuels and carbon capture and storage;
providing customers with cleaner products, like natural gas and wind power;
helping drivers use less energy and reduce emissions by offering advanced transport fuels and lubricants;
finding responsible ways to develop the more difficult sources of oil the world will need to avoid a supply crunch;
continuing to reduce greenhouse gas emissions from facilities and reduce operational oil spills; and
encouraging governments to take urgent action to put a price on CO2 emissions and build an international policy framework for managing greenhouse gases.
The report also includes an interview with Chief Executive Jeroen van der Veer that discusses Shell’s business strategy and its role in helping secure a responsible energy future.

For the third year, an independent External Review Committee has reviewed and assessed the report’s balance, completeness and responsiveness, guided by the AA1000 Assurance Standard. The Committee’s assessment is included in the Report unedited by Shell.